Going the extra mile
Our multi-skilled engineer, Andy Pepper, was recently called to a customer’s site as they had some issues with their production line. Andy travelled to site and had the problem fixed within 3 hours. Andy also took the time to make some modifications to ensure that the same problem won’t happen again.
We understand how crucial production is to our customers and downtime can have a huge impact on their ability to deliver packaging to their customers. Customer service is as important to them as it is to us.
Our engineers are still able to visit sites, when necessary. They follow government social distancing guidelines and adhere to customer’s site policies.
Please get in touch if you need some support.