Support and Assistance
From initial sales brief through to order placement, installation and after-sales service, the Avanti team delight in exceeding our customers' expectations
To ensure stability in your production, we offer Support Contracts. Our chargeable Support Contracts help make your production more efficient and more economical by minimising downtime. Charges for the 24 hour helpline are as follows:
Any customer without a Support Contract will be required to provide a Purchase Order Number on the call to allow us to process the request:
- Office hours £500
- Out of office hours £750
Any customer with a Support Contract, but NOT 24/7 telephone support:
- Office hours £300
- Out of office hours £500
Customers with a 24/7 telephone Support Contract:
- Office and out of office hours £150 per call
Office hours are Monday to Thursday - 8.30 to 17.00, Friday – 8.30 to 16.00.
We would like to ask you to use the service numbers and our hotline outside our normal working hours only in case of emergencies, e.g. machine breakdowns. Enquiries for Training or Spare Parts should be directed by email to spares@avanti-conveyors.co.uk or to the Head office line of +44 (0)1663 740011.
The Avanti Customer Support package:
- 24 hours a day support for customers with our tailored service contracts (please call 08000 445088 (UK) or 0044 1483 695088 (International) and quote your unique contract reference)
- Planning and installations specialists
- Responsive, in-house, electrical and mechanical technicians
- Help in emergency: never stop never late!
- Telephone and field support
- Preventative maintenance plans
- Comprehensive part stock for immediate supply
Support Contracts
Bespoke support contracts are available, including PLC software, general mechanical and electrical maintenance.
Support ranges from day-to-day telephone technical assistance to 24-hour priority call out.
Contracts also include site inspection and parts/maintenance reporting and recommendation to customer.
Contract term lengths are variable to suit your requirements.
If you do not have a support contract but would like to speak to us about this service please contact our Service Department on our office number, 01663 740011. We will be delighted to discuss the range of software and mechanical contracts available to suit every business and budget – including our comprehensive 24-hour support contract.
Extended Warranties
Warranties past the standard terms are available upon request, to cover software PLC commissioning and electrical or mechanical parts on supplied equipment.
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For all other support enquiries please contact us on 01663 740011.
Get in touch today and let us tailor our arrangements to your exact needs.
