Support and Assistance

From initial sales brief through to order placement, installation and after-sales service, the Avanti team delight in exceeding our customers' expectations

The Avanti Customer Support package:

  • 24 hours a day support for customers with our tailored service contracts (please call 08000 445088 (UK) or +44 1483 695088 (International) and quote your unique contract reference)
  • Planning and installations specialists
  • Responsive, in-house, electrical and mechanical technicians
  • Help in emergency: never stop never late!
  • Telephone and field support
  • Preventative maintenance plans
  • Comprehensive part stock for immediate supply

Support Contracts

Bespoke support contracts are available, including PLC software, general mechanical and electrical maintenance.

Support ranges from day-to-day telephone technical assistance to 24-hour priority call out.

Contracts also include site inspection and parts/maintenance reporting and recommendation to customer.

Contract term lengths are variable to suit your requirements.

If you do not have a support contract but would like to speak to us about this service please contact Harold Cushway on our office number, 01663 740011. Harold will be delighted to discuss the range of software and mechanical contracts available to suit every business and budget – including our new comprehensive 24-hour support contract.

Extended Warranties

Warranties past the standard terms are available upon request, to cover software PLC commissioning and electrical or mechanical parts on supplied equipment.

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For all other support enquiries please contact us on 01663 740011.

Get in touch today and let us tailor our arrangements to your exact needs.