Support and assistance
From initial sales brief through to order placement, installation and after-sales service, the Avanti team delight in exceeding our customers' expectations
The Avanti customer support package:
- 24 hours a day support for customers with our tailored service contracts
- Planning and installations specialists
- Responsive, in-house, electrical and mechanical technicians
- Help in emergency: never stop never late!
- Telephone and field support
- Preventative maintenance plans
- Comprehensive part stock for immediate supply
Bespoke support contracts are available, including PLC software, general mechanical and electrical maintenance.
Support ranges from day-to-day telephone technical assistance to 24-hour priority call out.
Contracts also include site inspection and parts/maintenance reporting and recommendation to customer.
Contract term lengths are variable to suit your requirements.
Warranties past the standard terms are available upon request, to cover software PLC commissioning and electrical or mechanical parts on supplied equipment.
Get in touch today and let us tailor our arrangements to your exact needs.