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Thursday 28th May 2020

Peace of mind with a service contract

One of our service contract customers contacted us late one evening with a machine issue so our PLC Engineer Michael Griffin accessed the site remotely and found that a part needed replacing. Using the remote connection to the control system he immediately implemented a work-around method to allow production to continue. The part was then replaced and the site was back to full production. 

Our customer benefitted from our 24-hour helpline as they had taken out a full support contract covering PLC software, general mechanical and electrical maintenance. This level of support gives our customers access to our engineers for telephone and remote access support.

Please get in touch to find out how we can support your production line.

Avanti website 28may20